Playbacks

Goal

To share information you have with a wider audience, and listen to their ideas and concerns in order to generate even better product ideas.

Format

• 30m-1h
• Short presentation / demo, lots of time for questions and discussion
• Inlcudes Squad (PO, devs, UX designer)
• Includes non-technical stakeholders from other parts of the business

General Tips

If possible:

• Start with real customer / production data
• Demo with live URLs
• Encourage participants to try the site for themselves
  • Show a QR code on a slide
• Show live analytics dashboards as opposed to screenshots

When it's fake - people will engage in "bike shedding". This leads to wasteful activities such as:

• focusing on estimates / velocity / predicting release schedules
• wondering when you'll deliver what they designed upfront

When people ask why you pair

Focus on things that non-technical users will understand:

• improves code quality (more bugs caught earlier in the cycle)
• reduces risk (people leaving a team, mistakes being pushed to prod)

When people question time spent on devops

Focus on things that make sense to non-technical users:

• it allows us to push changes safely, which means we can push things more frequently
• more frequent feedback leads to higher quality products